Terms & Conditions

Bookings are essential for all classes. Payment or an available class credit is required at the time of booking.

You can book through our online booking system (bookamat) or as we otherwise advise. For booking enquiries, contact phelanbelinda@yahoo.com.au.

Classes start at the advertised time.

To protect the room temperature, the safety of participants and the experience of others, entry closes at the scheduled start time. The studio door can always be opened from the inside.

Please arrive at least 10 minutes early so you can check in, change and prepare your equipment.

If you arrive after entry has closed, we cannot admit you and section 6 applies. We may make an exception in genuine emergencies, at our discretion.

We make every reasonable effort to run classes at their advertised times with the advertised instructor. Instructors, class formats, times and schedules may occasionally change because of illness, emergencies, operational needs or circumstances outside our reasonable control. Where reasonably possible, we will notify you of significant changes by SMS or email.

If we cancel a class, we will re-book you into another class or restore your class credit. If you cannot attend the alternative, you may choose an extension or a refund of the class fee. Nothing in this clause limits your rights under the Australian Consumer Law.

Prices are displayed at the time of purchase and may change from time to time. A price change does not affect anything you have already purchased, except where the law permits.

For a membership or other recurring payment, we will give you at least 28 days' written notice of a price change. If you do not accept the new price, you may cancel before it takes effect without any cancellation fee. Prices do not change during a minimum commitment period.

All purchases are subject to the terms that apply to the particular product or service. Except where the Australian Consumer Law or another law requires otherwise, and except where we agree under section 5.5 or 8.4, purchases are not refundable, transferable, extendable or exchangeable because you change your mind, move address, become unavailable or do not use the purchased service.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

We are not responsible for the loss, theft or damage of personal belongings brought onto the premises, except to the extent liability cannot lawfully be excluded. Please leave valuables at home or secure them appropriately.

Participants must be 18 or older. Participants aged 17 or under must be accompanied by an adult guardian giving consent and must have the approval from the instructor prior to starting any activity.

Before your first class you must disclose any health related conditions. You must update us if your health, medication or circumstances change. The information helps us keep you safe.

You should:

You are responsible for telling us about any medical condition, injury, pregnancy, medication or other circumstance that may affect your ability to participate safely. If you are pregnant, have a heart, blood-pressure, respiratory or heat-sensitivity condition, or take medication that affects heat tolerance, you should get advice from a qualified health professional before participating. If you are unsure whether hot yoga or hot Pilates is right for you, get that advice first.

Our instructors are not medical practitioners, and classes are not a substitute for medical advice, diagnosis or treatment.

Instructors may modify or decline exercises for safety reasons. We may ask a participant to stop exercising or leave a class where we reasonably believe that continuing may create a health or safety risk to them or others. If you are asked to leave for a health or safety reason that was not caused by your own conduct, your class credit will be restored.

We welcome people of all backgrounds and abilities and will make reasonable adjustments where we can. We may take reasonable action where a person's behaviour is unsafe, abusive, threatening or disruptive.

The 3-Week Intro Offer is $45 for 21 consecutive days, available once only to new clients. Activate within one month of purchase.

Unused classes and days expire at the end of that period.

The offer is not transferable, cannot be combined with other promotional offers and does not renew automatically.

Except where required by law, or where we agree in exceptional circumstances (such as serious illness or injury supported by medical evidence), the offer cannot be refunded, extended or suspended.

If you have not attended for six months or more, you may be eligible for a Re-Intro Offer, at our discretion. Please contact us to check your eligibility.

Class passes must be purchased before attending a class. A pass is activated on the date of your first class, unless otherwise specified at purchase.

A One-Class Pass is valid for one class. It may be rescheduled to another available class in accordance with section 6. Except where required by law, One-Class Passes are non-refundable.

1, 10 and 50 Class Passes expire four months after your first class (or 5 months after purchase if unused), unless otherwise stated at purchase. Unused credits expire at the end of that period. Your expiry date is shown in your booking account.

A 50-Class Pass sharing is not allowed except under rare circumstances and with our approval and may incur further booking requirements.

Class passes are generally non-transferable. We may, at our discretion, approve a transfer, freeze or extension in exceptional circumstances, such as serious illness or injury supported by medical evidence, or a studio closure (see section 17). Requests should be made to Belinda Phelan and are not automatic.

You may cancel or reschedule a booking free of charge at least 4 hours before the class start time through bookamat. Your class credit will be returned.

If you cancel later than that, do not attend, or arrive after entry has closed, your class credit is forfeited (or, for casual bookings, the class fee is payable). No fee will exceed the price of the class.

We may waive this at our discretion, for example for genuine illness or emergency. We may ask for evidence.

If we cancel or materially change a class, section 1.3 applies and no late-cancellation charge applies.

The same rules apply to bookings made under a membership.

This section does not limit your rights under the Australian Consumer Law.

Where available, we may offer Online Live classes.

You are responsible for a safe, clear space, suitable equipment and a working internet connection. Sections 2 and 14 apply to Online Live participation. You must not record, screenshot or share Online Live classes or images of other participants.

If we are temporarily unable to run in-studio classes, we may offer Online Live classes as an alternative. You may choose that alternative, an extension of your pass or membership for an equal period, or, where consumer law requires (for example, where a closure is long or amounts to a major failure), a refund or credit for the unused portion. See also section 17.

Memberships start on the date of your first activity under the membership, unless another start date is specified at purchase.

The Weekly Direct Debit Membership has a minimum commitment of 10 weekly payments and costs $50 per week. Section 1.4 applies to price changes.

By joining, you authorise us and our payment provider to debit your nominated account weekly under the Direct Debit Request Service Agreement provided at sign-up. You are responsible for making sure your nominated payment method remains valid and has sufficient funds.

If a payment fails, we may retry it and may suspend your access until overdue amounts are paid. Suspension does not reduce the minimum commitment or any amount owing.

After the minimum commitment, the membership continues week to week until you cancel it under section 8.3.

After the minimum commitment, you may cancel at any time by giving 7 days' notice by email. No cancellation fee applies. Payments already made for the current period are not refundable, except as the law requires.

If you cancel during the minimum commitment, a fee of $100 applies, being a reasonable estimate of our loss, unless waved at the discretion of Move Body Wellness. No fee applies if you cannot attend because of serious illness or injury supported by a medical certificate.

Memberships are generally not suspended or extended for ordinary personal circumstances. We may approve a hold or extension in exceptional circumstances, such as serious illness, injury or other exceptional circumstances.

Requests should be made directly to Belinda Phelan. An approved hold extends your minimum commitment by the length of the hold or as agreed upon negotiation.

If the studio is closed for an extended period, section 17 applies.

Class passes and memberships do not include workshops, retreats, teacher training or other special events unless expressly stated. Bookings for these events must be paid for at the time of booking. Specific terms for each event, including deposits, balance dates and third-party costs, will be displayed before you pay.

To be eligible for a credit, transfer or refund, you must cancel by phone or email at least 14 days before the event, unless different notice is stated for that event. If the required notice is not given, the booking may be forfeited. You may transfer your place to another person with our approval.

If we cancel or materially change an event, you will receive a full refund, or a credit if you prefer.

Unless expressly stated otherwise:

Payment must be made at the time of booking or purchase unless we agree a different arrangement. To attend a class you must have an available class credit or pay the applicable casual class fee.

All prices are in Australian dollars and include GST. Tax invoices are available on request.

We use third-party payment providers to process payments, and their terms may also apply.

Refunds are made to your original payment method unless we agree otherwise.

You must not photograph, film or record other participants or instructors without their consent.

We may occasionally take photographs or video in the studio for marketing or promotion. We will only use images that identify you with your consent, which we will ask for when you join. You can withdraw your consent at any time by telling us, and we will stop using your image in future materials and remove it from our channels where reasonably practicable. For participants under 18, consent must be given by a parent or guardian.

We collect and handle personal information, including health information you give us, in accordance with our Privacy Policy and privacy laws. Information you provide may be used for:

You acknowledge that exercise, including hot yoga and hot Pilates, involves inherent risks. You participate voluntarily and are responsible for exercising within your own capabilities and following reasonable safety instructions.

Subject to the warning above, and to the extent permitted by law, our liability for death or personal injury arising from a failure to comply with the statutory guarantees of due care and skill, fitness for purpose and desired result is excluded or restricted. This does not apply if the death or injury is caused by our gross negligence.

Nothing in these Terms & Conditions excludes, restricts or modifies any other right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded, restricted or modified.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with a service, you are entitled to cancel the service and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to compensation for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have the problem fixed in a reasonable time, and, if that does not happen, to cancel and receive a refund for the unused portion.

Nothing in these Terms & Conditions affects those rights. We will comply with our legal obligations.

We may update these Terms & Conditions from time to time to reflect changes to our services, operations or legal requirements. We will publish the current version with its effective date.

For an ongoing membership, we will give at least 30 days' notice of any change that is materially adverse to you, and you may cancel before it takes effect without penalty. Changes do not apply retrospectively to purchases already made, and do not remove or limit rights that cannot lawfully be excluded.

We may need to close temporarily because of circumstances outside our reasonable control, including emergencies, building issues, severe weather, utility failures, government directions or safety concerns. If a closure affects prepaid services, we will tell you what alternatives are available. These may include Online Live classes, rescheduling, class-credit extensions, membership extensions (with direct debits paused or credited for the closure period) or other reasonable arrangements.

If a closure is extended, you may choose a refund or credit for the unused portion of your prepaid services where consumer law entitles you to one.

If we permanently close the studio or sell the business, we will refund the unused portion of your prepaid passes and memberships, or arrange for them to be honoured by the buyer.

Circumstances outside our control do not limit your rights under the Australian Consumer Law.

We may suspend or terminate your access to the studio where reasonably necessary because of:

We value feedback and want Move Body Wellness to be a positive experience for everyone. If you have a concern about a class, instructor, membership, payment or anything else, contact Move Body Wellness at phelanbelinda@yahoo.com.au.

We will acknowledge your complaint typically within 2 business days and aim to resolve it within 7-10 business days. If it is not resolved to your satisfaction, you may contact Consumer Affairs Victoria.

By purchasing a class, pass, membership, workshop or other service, creating an account, making a booking or attending a class, you confirm that you have had the opportunity to read and understand these Terms & Conditions, that you are 18 or older (or that a parent or guardian has consented for you, either in written/verbal form or by accompanying the individual to the activity), and that you agree to be bound by them.

You also acknowledge that hot yoga and hot Pilates can be physically demanding and involve inherent risks. Where a separate health screening, waiver or declaration is required, you must complete it before participating.

If you do not agree with these Terms & Conditions, please do not purchase or book our services.

These Terms & Conditions are governed by the laws of Victoria, Australia, and each party submits to the non-exclusive jurisdiction of the courts of Victoria.

If a provision of these Terms & Conditions is unenforceable, it is severed and the rest continue to apply.

We may give you notices by email to the address on your account.